Return & exchange

At I SAY, we give all our customers a 14-day right of withdrawal. This means that you have the right to cancel your purchase for up to 14 days after the purchase has been completed, as long as the item has not been taken into actual use (only tried) and is in the same condition as upon receipt.

We do not accept items where perfume, make-up, animal hair or smoke / sweat odor has been applied, just as the clothes must of course be unused. This secures you as a customer, so you always receive an item that is unused. Be sure to send it back according to our terms and conditions.

Unfortunately, we can not offer to exchange your goods. You are always welcome to make an exchange via the webshop, where you make a new purchase. We will of course refund your money for the goods that did not suit you.

Remember that you can exchange or return your Christmas gifts until 31/01-2023.

Return

How do I return my goods?

1. Preparation

- Please use the enclosed return form or download another copy here. Fill out your return form with information about your order.

2. Wrapping

- Pack your goods securely in the packaging in which you received the clothes.

- Put the return form in the package with the clothes.

- Seal the package well so that it is not damaged during shipment.

3. Return

- Purchase a "Home Delivery" return label and attach it to the package. We always recommend, that you send the package with insurance, so that you get a Track & Trace number. That way you are able to trace the journey of the package.

- Now you are ready to send your package!

Make sure that the package is being sent directly to us and not a postoffice/box. Packages sent there will not be picked up.

Our address is:

Isay A/S
Knudlundvej 3
8653 Them, Denmark

Telephone: +45 30 53 42 73

4. Refund

- Once we have received the clothes and checked that it is in the same condition as when we sent it to you, we will make the refund to the card used in the purchase. It might take 10-14 business days before the amount will be shown in your bank account, but usually it takes 3-5 business days.

How do I send my package to you?

If you want to return your order, you need to send it as home delivery to:

Isay A/S
Knudlundvej 3
8653 Them, Denmark

Telephone: +45 30 53 42 73

When you are sending back clothes to us, you are paying for the return freight. It is important, that you send the package with home delivery, since we can not pick up packages in different parcel shops.

You have the responsibility of the package / goods until we receive it. Therefore we always recommend, that you send the package with insurance, so that you get a Track & Trace number. That way you are able to trace the journey of the package. We do not take responsibility for uninsured shipments.